Refund policy

Please inspect your order when it arrives. If there is a quality issue, wrong item, missing accessory, shipping damage, or significant sizing discrepancy, contact us within 7 days of delivery so we can review the issue.

Return eligibility

Items must be unworn, unused, unwashed, unaltered, and in original packaging.

Return requests must be approved by customer support before items are shipped back.

Custom-made, clearance, mystery bag, final-sale, worn, washed, altered, or damaged-by-customer items are not eligible for return unless required by law or unless the issue was caused by us.

How to start a return

Email nspsttservice@outlook.com with your order number, product name, reason for return, and clear photos if the issue relates to quality, sizing, or damage. We will provide instructions and the return address after approval.

Return shipping

If the return is caused by a quality defect, wrong item, or our error, NSPSTT will cover reasonable return shipping. For personal reasons such as ordering the wrong size or changing your mind, the customer is responsible for return shipping.

Refunds

After we receive and inspect an approved return, we will notify you of the result. Approved refunds are issued to the original payment method, usually within 5-7 business days after inspection. Your bank or payment provider may take additional time to post the refund.

Cancellations

You may request cancellation within 48 hours of placing an order. After 48 hours, cancellation may not be possible if production, packing, or shipment has started. Orders that have already shipped cannot be canceled.

Contact

Email: nspsttservice@outlook.com
Phone: +86 17767093680
Address: 135 Connaught Road West, Industrial Building, Hong Kong